Once we receive your order, we get to work on it right away so that the item is with you as soon as possible, in some cases, you may contact Customer Service to make a request for a change or cancellation of your order, but please be aware that there is a slight delay with our dispatch emails, so the item may have already been sent even if you have not received the email confirming this. You are welcome to return the item following our standard returns policy.
To protect our customers from potential fraudulent orders you’re unable to change the address on your order once it has been placed, so please ensure all of your address details are correct when placing your order.
Once your order is dispatched, you’ll receive confirmation via email, which will tell you which courier your order has been shipped with and the tracking number for your order. You can then visit the courier's website the next working day for up-to-date tracking of your order right up to delivery.
If you’ve received a faulty or damaged item, please contact our Customer Services team via email at sales@hammerandtongs.com. When emailing, please ensure you include the following in your email:
- Your Order Number
- Item code/Product name
- Details of fault
- If you would prefer a refund or replacement
If you’ve received an incorrect item, please contact our Customer Services team via email at sales@hammerandtongs.com. When emailing, please ensure you include the following in your email:
- Your Order Number
- Item code/Product name
- Details of fault
- If you would prefer a refund or replacement
We’re really sorry if some of your order is missing. Please contact our Customer Services team via email at sales@hammerandtongs.com. When emailing, please ensure you include the following in your email:
- Your order number
- Item code/Product Name of the missing item on the invoice
- If you would prefer a refund or replacement
If your item is faulty or incorrect, please do get in touch with us before returning your item so that we can rectify the matter immediately.
Please package the item(s) back up in the way they were dispatched to you and enclose your delivery note with your order number and any reason for returning, and send it to:
Rinkit Ltd,
Unit 8,
Chalker Way,
Banbury,
OX16 4XD
We understand that refunds are a priority for our customers having returned an item. Once we have received and inspected the item(s), please allow 14 days for email confirmation advising that your item has been refunded.
You can contact us through our contact page! We will be happy to assist you.
