As a professional UK business we care about our customer's data. To help us to operate our business and serve our customers we require personal data.
It is worded to comply with UK and EU laws and regulations such as the General Data Protection Regulations (GDPR). If you do not understand anything in our policy and have a query please do get in touch and we will be happy to answer your questions further.
HammerAndTongs.com is an e-commerce website for Rinkit LTD, based in Chichester, United Kingdom.
We are based in Chichester, West Sussex. All contracts and transactions will be subject to the law and jurisdiction of England and Wales
Wherever you buy from us, our contract of sale is tied to the law of England and Wales. We of course will comply with all local laws regarding the sale of goods.
In some instances the law may require us to process your personal data, to protect our customers, and our business. We screen our orders to help prevent payment fraud, to protect our genuine customers and those targeted by fraudsters.
We are UK based and follow the GDPR (General Data Protection Regulations). This means in the course of conducting business we will in certain situations collect data and process it, with your consent. For example, if you are offered the chance to sign up to our email newsletters, and tick a box giving consent.
For us to process your order fully and within the law, we need a customer’s personal data to adhere to any contractual obligations.
All of our orders are shipped from our warehouse using a variety of couriers. We will need to pass your name and address information to that courier for them to deliver your order to you.
As a commercial business, we may utilise your data to conduct business of a legitimate interest to you, which will not affect your statutory rights, or impact your freedom to request further information or easy deletion of this data.
This may mean that we might contact you to make tailored offers based on your past history with us. We may also aggregate this data to help us make business decisions about new and existing products and services.
The data may also be used to help provide a customised online advertising experience in your browser on various devices.
We collect data when you make a purchase from us online or via our customer service centre by phone. If you checkout as a guest, we will only retain the data required to process your transaction.
We will use and collect your data when you create a website account – whether you proceed to purchase or not.
Your personal data will be collected when you enter a competition or draw via our website, social media or at an event.
We will collect data about you when you engage with us on social media.
Data will be collected when you write a product review on our website or comment on an existing review, or answer a question on a product page.
When you contact our customer service department to resolve a query or complaint we will collect and utilise your data.
When you have expressly given a third party permission to share your data with us we may do so. We will not contact you without this consent if we do not have a Legitimate Interest to rightfully do so.
We retain the information requested on the customer or guest checkout on our website – Name, Gender, Date of Birth, Billing and Delivery Address, your Email Address and Contact Telephone Number. We will note any transaction number alongside this. We do NOT retain payment details.
We may need to request additional ID for anti-fraud or money laundering purposes, and will request this data from you.
We will retain your social media username details when you interact with us via these channels so that we can respond to any queries you might have.
We will retain any information requested and offered when contacting us via our customer service centre either by phone or via email or contact form on the website.
We will collect details of your interactions with us on our websites, including your preferences determined from your browsing and shopping behaviour. For example we will collect the products you have browsed or pages you visited to offer an improved shopping experience and send you a shopping basket reminder if deemed appropriate and useful.
We only use your data to help you with your shopping experience with Hammer & Tongs. Your data will allow us to offer a more customised shopping experience on our website and through our online digital advertising.
You have the right through GDPR legislation to request not to share this data with us. You also have the right to use 3rd party software such as cookie blockers in your browser.
Please note that by doing this you may find that our website no longer functions correctly, and prevents you from being able to place an order safely.
We will use your data to fulfil your order, deal with complaints and to process refunds. We are also legally bound on some occasions to retain data for a reasonable period to fulfil any warranty obligations, and so that we can conduct product advisory and recalls to ensure the safety of our customers. For most products this is 5 years for legal purposes. With certain products this may be extended to 10 years.
Your data will be retained to at least the end of a given warranty period. If you ask us to remove your data, we are obliged to do so, but this may impact the ease of which any warranty claim can be made, such as proof of purchase history.
When we have requested and been given consent, we will use your data and purchase history to advise you about relevant promotions, news and services. We will never pass your details onto a 3rd party for use in this manner. You can opt out of this at any time by updating your preferences by clicking on the link in any marketing email we send or via our website.
We may use your data alongside cookies, which we will use with your consent to update your visual experience on our website to give you more relevant results.
We will use your data to protect our business AND your account from fraud and other illegal activities.
We log the IP address of customers when they log into their account to spot potentially fraudulent activity from an unknown or non-linked location.
We will share your data with law enforcement agencies when there is a legal obligation to do so and only when the correct legal process to request this data has been made.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
We will only share your data with trusted third parties, who in turn are responsible for complying with the law and GDPR when utilising your data.
The data we share will only be for the purposes of HammerAndTongs conducting its business with you, and will never be shared with third parties for their own businesses purposes without your own direct and clear consent. If we cease working with such a third party any data will be rendered anonymous or deleted for our customer’s protection.
The third parties we will work with conducting our business are as follows:
We treat the security of your data with the utmost importance. Our first step is to only request and retain data that is essential for the management of your business with ourselves and to ensure we give you the best experience. Our website is “HTTPS” secure ensuring the padlock symbol is visible in your browser for your piece of mind.
Payment details are not stored on our servers or within the business by other means, and are transformed into tokens so that they cannot be compromised.
All access to your data is limited within the business to those who require it to process your order or query, and we have an internal data protection officer who regularly assesses the permitted access to your data, what data is retained, and how we can ensure that it is protected at all times.
We will only use your data with your consent. This may be through opting in to receive information via digital formats, by post or phone.
Additionally when placing an order with us you are as per our terms and conditions permitting us to utilise your data to fulfil your order and process any queries you may have.
As per UK law and EU data protection regulations including GDPR you have the following rights:
To request access to the personal data we have held about you
To request to be unsubscribed from receiving marketing information
To ask us to update your information when it is incorrect
To withdraw consent for us to process your data by making a request, even if you have freely given consent previously
If you wish to amend your data at any time, you can do this via your account on our website if you have one, or if you can visit our update your preferences page and complete the form if you do not have an active account with us.
You can also contact Hammer & Tongs customer services at firstname.lastname@example.org. If you have any questions regarding your personal data.
To stop receiving direct marketing emails from us, you can click on the “unsubscribe” link on any email we send to you – it will normally be located in the footer of the email. Alternatively you can contact our customer services team and they can action this for you.
You cannot update this preference in the “my account” section of our website, because your email address is your login, but we can manually amend this for you.
Please allow 48 hours after doing so for the change on our email system to take effect.
If you would like to request a copy of any information we are holding on our system, you can make a requests in writing to:
The Data Protection Officer,
1st Floor The Corn Exchange,
If you are unhappy with our handling of any requests you make regarding your personal data and you are resident in the UK or EU, you can make a formal complaint with the Information Commissioner’s Office (ICO).
They can be contacted by phone: 0303 123 1113 or you can visit them online at https://ico.org.uk/concerns
For customers using our Australian website, in the first instance you should contact us as above so our UK Data Protection Officer can deal with your query.
If you are unhappy with the response, or there is no response within 30 days, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) who can be contacted online at https://www.oaic.gov.au/
The Data Protection Officer,
1st Floor The Corn Exchange,
Last Updated: 21st April 2020